RESOURCE DYNAMICS INC.
Since 1994, our company has been assisting businesses worldwide with their customer service requirements through our software, Total Contacts & HelpDesk Solution. In 2005, we formed a partnership with GraphOn to offer their Windows web-enabling solution, enabling access to Windows applications from anywhere, any time.
Total Contacts & HelpDesk Solution features an integrated contact manager, providing a comprehensive solution for Sales, Service, and Marketing.
It streamlines your business processes and connects customer data to foster relationships, enhance productivity, and boost customer engagement.
Our software is designed to monitor your customers from the initial contact to the final resolution, equipped with a full suite of tools. It's crafted for complete Customer Service Management, Call/Email Tracking, Contract Tracking, Time Tracking, Task Management, Time & Materials Billing, Bug Tracking, RMA Tracking, Lead Opportunities, Reporting, and much more.
GO-Global provides reliable, secure, and cost-effective multi-user access to Windows© applications from any location, device, or OS, bypassing the need for Microsoft© Remote Desktop Services (RDS) or Windows' multi-session features. Clients of GO-Global can host applications centrally, seamlessly integrate their corporate branding, and protect user access with robust encryption and dual-factor authentication. For end users, applications appear to run locally, preserving all functionality and branding.
GO-Global stands out as the sole remote access provider that allows Windows applications to be authenticated by IODC identity providers such as Okta and Microsoft© Active Directory Federated Services (ADFS).
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