RESOURCE DYNAMICS INC.
Since 1994, our company has been assisting businesses worldwide with their customer service requirements through our software, Total Contacts & HelpDesk CRM Solution.
In 2005, we formed a partnership with GraphOn to offer their
GO-Global Remote Desktop solution, enabling access to Windows applications from anywhere, any time.
Total Contacts & HelpDesk Solution features an integrated CRM, providing a comprehensive solution for Sales, Service, and Marketing.
Contact Management: Manage, organize and store customer contact information is a secure database.
Interaction Tracking: From inception to resolution, keeping track of every call and email for your contacts relating to Opportunity, Sales, or Support needs. Every inquiry is linked to the contact record. Quickly access current or history inquiries.
Lead Management: Opportunities feature allows you to track prospect leads from initial quote to the final sale.
E-Marketing: Create custom email templates, create unique contact filters to E-market to prospects and customers.
Streamline your business processes and connects customer data to foster relationships, enhance productivity, and boost customer engagement.
Our software is designed to monitor your customers from the initial contact to the final resolution, equipped with a full suite of tools. Call/Email Tracking, Contract Tracking, Time Tracking, Task Management, Time & Materials Billing, Bug Tracking, RMA Tracking, Lead Opportunities, Reporting, and much more.
GO-Global provides reliable, secure, and cost-effective multi-user access to Windows© applications from any location, device, or OS, bypassing the need for Microsoft© Remote Desktop Services (RDS) or Windows' multi-session features. Clients of GO-Global can host applications centrally, seamlessly integrate their corporate branding, and protect user access with robust encryption and dual-factor authentication. For end users, applications appear to run locally, preserving all functionality and branding.
GO-Global stands out as the sole REMOTE DESKTOP provider that allows Windows applications to be authenticated by IODC identity providers such as Okta and Microsoft© Active Directory Federated Services (ADFS).
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