RESOURCE DYNAMICS INC.
Since 1994, our company has been assisting businesses worldwide with their customer service requirements through Total Contacts & HelpDesk Solution. In 2005, we formed a partnership with GraphOn to offer their Windows web-enabling solution, allowing access to your windows applications from anywhere, at any time.
Total Contacts & HelpDesk Solution features an integrated contact manager, providing a comprehensive solution for Sales, Service, and Marketing.
It streamlines your business processes and connects customer data to foster relationships, enhance productivity, and boost customer engagement.
If you're already using a contact manager like Act!, Microsoft SQL Contacts, or any database with an ADO OLEDB driver (including Oracle, SQL Server, Sysbase ASE), our platform can seamlessly integrate as a HelpDesk Add-On.
Our software is designed to monitor your customers from the initial contact to the final resolution, equipped with a full suite of tools. It's crafted for complete Customer Service Management, encompassing Call/Email Tracking, Contract Tracking, Time Tracking, Task Management, Time & Materials Billing, Bug Tracking, RMA Tracking, Reporting, and much more.
Version 7 introduces OPPORTUNITIES, a feature for tracking Quotes and Sales.
GO-Global provides reliable, secure, and cost-effective multi-user access to Windows© applications from any location, device, or OS, bypassing the need for Microsoft© Remote Desktop Services (RDS) or Windows' multi-session features. Clients of GO-Global can host applications centrally, seamlessly integrate their corporate branding, and protect user access with robust encryption and dual-factor authentication. For end users, applications appear to run locally, preserving all functionality and branding.
GO-Global stands out as the sole remote access provider that allows Windows applications to be authenticated by IODC identity providers such as Okta and Microsoft© Active Directory Federated Services (ADFS).
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