Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

Why don't some of my Tele-Support HelpDesk 2.2 settings transfer to Tele-Support HelpDesk 3.0?

Answer:

Since Tele-Support HelpDesk 3.0 consists of an entirely different data-access architecture than was present in Tele-Support HelpDesk 2.2, some of the settings from 2.2 either do not apply or were not automatically brought over during the database conversion to 3.0.  The following is a list of settings that are not ported from version 2.2 to 3.0:

• Contact Activities
• Current Queue Refresh Rate
• Contract Tracking/Time File
• RMA
• Captions (e.g. Inquiry View Tabs)
• Contact Manager/Contact Manager Field Mappings
• Inquiry Queue Views

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Applicable HelpDesk version(s):

2.2, 3.0