Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

I already have Tele-Support HelpDesk version 2.2 installed, how can I apply a new license to HelpDesk 2.2?

Answer:

• Navigate to your HelpDesk server directory (i.e. where your HelpDesk.mdb is located).
• Unzip the HDActivate.zip file into that directory.
• Copy the HDLicense.cab file (that you received by e-mail) into the server directory also. Windows XP:  Make sure that you do not unpack the contents of this cab file.  It should reside in the directory as 'HDLicense.cab'
• Run the HDActivate.exe file and you should receive a message that your application has been registered.
• Run one of your HelpDesk clients.
• You may delete the HDActive.exe file if you wish.

Note:  When initially running your HelpDesk client, you may receive an error message alluding to a concurrent user limit reached.  If so, please run the application a second time.  This is normal behavior when the client runs for the first time.

Applicable HelpDesk version(s):

2.2

hdActivate.zip