Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

What contact managers and O/S are compatible with Tele-Support HelpDesk version 2.x?

Answer:

Servers:

• Windows NT Server
• Windows 2K Server
• Windows 2003 Server (version 2.2 only has been tested)

O/S:

• Windows 98
• Windows ME
• Windows 2K
• Windows NT
• Windows XP - Professional
• Windows XP - Home
• Terminal Services
• Citrix Metaframe (non-XP)

Contact Managers and Tele-Support HelpDesk version 2.0

• ACT! version 4
• Goldmine dbase version 4.0
• TeleMagic version 4.5

Contact Managers and Tele-Support HelpDesk version 2.1

• ACT! 2000 (version 5)
• ACT! 6
• Goldmine dbase version 5.x
• Goldmien SQL version 5.x

Contact Managers and Tele-Support HelpDesk version 2.2

• ACT! 2000 (version 5)
• ACT! 6
• Goldmine dbase version 5.x
• Goldmine dbase version 6.0
• Goldmine SQL version 5.x
• Goldmine SQL version 6.0        

ACCESS compatibility for Tele-Support HelpDesk version 2.0 is MS ACCESS 97

ACCESS compatiblity for Tele-Support HelpDesk version 2.1 is MS ACCESS 97 or 2000

ACCESS compatiblity for Tele-Support HelpDesk version 2.2 is MS ACCESS 97 or 2000 or 2003