Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

If can't open HelpDesk if GoldMine is already opened.  I have to first open HelpDesk, then GoldMine.

Usual Cause: 

BDE (Borland Database Engine)

Answer:

When the BDE (Borland Database Engine) is installed with GoldMine, it is defaulted to unlimited access.  Somehow, this has been changed to single access.

When this occurs, you need to change the Shared Memory Location in BDE Administrator. While it is theoretically possible that many different memory adresses exist that may resolve the problem, under Windows NT the address which we have found to always work in the past is 7000. For Windows 95/98, the best address to try is 1000.

Resolution(s) Try one of the following:

1. Change this value in the registry  [HKEY_LOCAL_MACHINE\SOFTWARE\Borland\Database

    Engine\Settings\SYSTEM\INIT] "SHAREDMEMLOCATION" ="7000" or "1000" depending on your o/s.

2. The solution we have found to work, if you want to have both GoldMine & Tele-Support HelpDesk open at the same time, is to format the system

    which will remove the BDE problem completely. Reinstall Windows, Goldmine, and Tele-Support Helpdesk.  A fresh install will reset the BDE

    back to unlimited access.

3.  If the above solutions don't solve your issue, then you will need to Contact GoldMine and/or Borland.  The issue is resulting from the way

    GoldMine uses Borlands BDE.

General BDE Errors can be found on Borland's website at:

http//community.borland.com/article/0,1410,15283,00.html

Applicable HelpDesk version(s):

2.0 / 2.1 / 2.2

Applicable Contact Manager(s):

GoldMine