Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

Category / Product (non-supervisors) will allow you to select from the list box only.  Is there a work around in the case where a non-supervisor is taking a call and a new category/product has not yet been added to the selection list box?  How does a non-supervisor user continue?

Answer:

You can create a "Temp" Category & "Temp" Product and once a supervisor has updated the Category / Product listing, can simply open the inquiry and edit the fields.

You can also use the <<None>> Category / Product that is a default with the application, if you have not deleted it.   

Applicable HelpDesk version(s):

2.2