Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

We have changed the location of our contact manager and can create new inquiries.  Why are we unable to open existing inquiries? 

Answer:

You will need to use the Contact Manager Path Replace in the Admin Tools (dbutil.exe).  The admin tools should be located in the program files of your Helpdesk server.  

1) After starting the Admin Tools application(DBUtil.exe) log into using a Tele-Support Helpdesk administrator account.

2) Select the Contact Manager Path Replace Option.

3) You should be presented with a list of contact manager paths that point to the old location of your contact manager.

4) Select the appropriate path and enter the new location under New Path.

5) Select Replace

6) Repeat for as many paths as you need to replace