Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

How do I verify ODBC settings for HelpDesk?

Answer:

• Click on Start | Settings | Control Panel and open ODBC Data Sources.  In WinNT and Win2K this may be located on the Control Panel as Data Sources (ODBC) under Administrative Tools.
• Select the User DSN tab, if it is not already selected.
• There should be a DSN (Data Source Name) of "Helpdesk".  Double-click on the Helpdesk DSN.
• Verify that the database path is correct.  Use the 'Select' button, if necessary.
• Ensure that System Database is set to 'None' on all computers.

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NOTE: Using UNC pathnames (e.g. //servername/Helpdesk 2.0/Server) can cause problems with Tele-Support Helpdesk.  Ensure that the path to the Helpdesk.mdb includes a mapped network drive (e.g. H:\Helpdesk 2.0\Server) and not a UNC pathname.