Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Concurrent User Limit Reached

This message is being displayed for one of two reasons:  

• All authorized licenses are curently in use
• User(s) have locked the license file 

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There are several ways to resolve this:

First check the splash screen when you start HelpDesk to see how many license users you have.

Then the following tips should help you to resolve the issue:

• Open the DBUtil.exe application (must have supervisor rights) and logon - view the attached users.  Remember the DBUtil will display as an attached user.  If there are other users being displayed then they are currently accessing a user license. 
• If the license file is locked by the user, you can force a log off, but you will still need to physcially reboot the users workstation to clear the lock. 
• You can open the helpdesk database and locate the USERS table and the column titled OPON enter a 0 (zero) in the column by each user. 

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Applicable to HelpDesk version(s):

2.0 / 2.1 / 2.2 / 3.0