Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

How can I search my Email address in ACT! using User Defined 1 or 2 fields?

Answer:

You can not search on Email address.  The contact manager interface does not allow third party application's access to this field.

Work Around:

Suggestion...Create a calculated field in ACT! that contains the domain part of the email and then map the calculated field into user defined 1 or 2 for searching.  Example:  Email address is  test@example.com, create a calculated field to pull only @example.com.  Then when in HelpDesk, you can search @example.com.

Applicable HelpDesk version(s):

2.x / 3.0

Applicable Contact Manager(s):

ACT!