Resource Dynamics, Inc.

Tele-Support HelpDesk Hot Tips

Question:

Having performance issues, that may or may not include random Access Violations, System Freeze and/or slow response.

Answer:

Frist shut your computer down completely and restart.  Then try the following:

• SQL Tracing turned off
• Local Workstaiton...turn off Virus Protections from Scanning entire network on a continuous basis or in back ground
• Check Virus Protection on Server and make sure it is set to scan programs only and only when created or modified.  NOT on open or run
• For trouble shooting, turn off Email Virus Check from both your System Virus checker and Email Application if turned on.
• Memory available per work station should be at least 64mb if only running HelpDesk and Contact Manager
• Workstations processor speed suggested Pentium 3 - 500 mhz - 258 ram.  If running multiple applications
• Shut computer off at least once a day to clear memory.
• What applications are being automatically launched at start up?  For Test , remove items from auto start up.
• Using Window Themes including sounds and screen savers can cause system to run out of resources.  
• Do not use BMP Pictures as your wall paper
• Animated Wall Paper will also consume RAM and is known to cause screen freeze.
• Network processor speed suggested Pentium 3 - 500 mhz - 258 ram per processor.  Will vary based on environment.
• Network connection by hub or switch (hubs are slower)
• Using 10/100 network cards are recommended.
• Test your workstation resources by starting up Windows - check available system resources - load one program at a time checking the system resources after each program is loaded to determine which program could be causing the biggest problem.
• Check your Optimazation Settings in Tele-Support HelpDesk.  
• Using internet Radio will drastically use up workstation resources
• Playing MP3's or music CD's will use up resources
• Use your Resource Meter to monitor usage
• If you have a large helpdesk.mdb, you may want to use the new Archieve Feature (released in version 2.2) and remove old records

If you have tried all the above and you still have performance issue, AND you have an active maintenance contract with Resource Dynamics, and would like us to further assist with trouble shooting for performance, we WILL the following:

Copy of your helpdesk.mdb database - zipped

*Copy of your Contact Manager database - zipped

Upload items to your web site and email Support@resource-dynamcis.com with URL path along with user name/password if applicable and your Tele-Support HelpDesk serial number and build number.

*Once research is completed, your contact data bases will be deleted from our files.  Resource Dynamics WILL NOT share or distribut your data.