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Tele-Support HelpDesk "Lite"
Tele-Support HelpDesk is now available in a "lite" version called "Tele-Support HelpDesk Lite".

The "lite" version is the same version as it's big brother except the following features listed below have been 'disabled or removed'. If in the future, you should wish to upgrade to the full HelpDesk version, you need only pay the difference in price between the full version and the lite version.

The "lite" version contains all of Tele-Support's most basic and powerful call tracking abilities, including detailed time tracking, email, knowledgebase, known issue tracking, and much more.

Evaluation Demos - The Demo Evaluation is the full version of Tele-Support HelpDesk, allowing you to see and test all features before deciding.

 Are there some features you absolutely cannot do without? If so, let us know. Some features can be enabled individually at an affordable price.

Features that are NOT in Tele-Support HelpDesk Lite


The following features are NOT AVAILABLE or HAVE BEEN REMOVED in the "lite" version.
Feature Description
Database SQL is supported in both Standard and Lite versions. There is an additional cost for SQL.
Priority Escalation Removed the ability for priorities to automatically escalate to another priority level based on rules you set. Also removed is email notification on priority auto escalation.
Contract Tracking Removed contract tracking, the ability to track contracts and SLAs using various methods has been removed.

Task Management Removed the ability to assign multiple tasks to an inquiry or in general and assign them to multiple users.
iForms Removed the ability to parse and pull out data from an incoming email, most likely from a web form, and insert that information in mapped fields inside an inquiry.
Work Flow Removes the ability to send automatic email notifications to the customer, sales rep, or other defined email address when an inquiry is created, finished, reopened or referred. This feature is normally used to notify the assigned sales rep of customer inquiry activity, or to notify the customer upon creation / completion of an inquiry ticket.
RMA Removed the ability to create and use the built in RMA system.
Customer Notificatins from Known Issues Removed ability to send email to inquiries linked to a known issue. Removed ability to add attachments to a known issue.
Center Tab Designer Removed the ability to custom design "tabs" and "screens" that appear in the center panel. There remains though the ability to include user defined fields from the contact manager and put them into three screens, each with fourteen fields per screen
Email Templates Removed the ability to create email templates and signature templates along with the ability to merge data from the inquiry into the email.
My HelpDesk Removed "company wide" graphs. Left departmental graphs. Removed lists of "Known Issues" for other users. Removed list of recent "Hot Tips" added to HelpDesk.
Bulletin Board System The Bulletin Board System has been removed.